Frequently Asked Questions

Hey Friday is a group card that your whole team signs from one link — instead of an envelope going round the office and a card that gets stuck on the desk of whoever is on leave.

You design a card, share the link, and colleagues add their own messages, GIFs, stickers and photos. Then you send it: free as an e-card by link or email, or printed on quality card stock and posted across the UK.

Choose Make a Card, pick a design from the library, add the occasion and who it's for, then write the first message and add a photo if you'd like one on the cover. It takes about two minutes.

You'll land on your card's own page with a link ready to share. You don't need an account to start — if you create one later, the card you already made comes with you.

E-cards are completely free to design, sign and send, however many colleagues pile in. There's no subscription and no setup cost.

Printed cards start at £6 for a 7×5″ card or £10 for A4, plus £1.85 UK postage — you only pay if you order one.

Share the card's link in your team channel, a group email or a WhatsApp thread — anyone with the link can open it and add their message.

You can also send email invitations from Hey Friday: add people one at a time, paste in a list of names and addresses, or upload a CSV. We'll nudge anyone who hasn't signed as your date approaches, so you're not the one asking three times.

Nobody needs an account to sign a card. Your colleagues click the link, write their bit and they're done — no password, nothing to install.

You don't need one to make a card either. A free account is worth having so you can get back to your cards from any device, close a card and send it, and order printing.

Yes — everyone signing can add a GIF, a sticker or a photo alongside their message, and it all lands on the same card.

Printed cards carry the written messages and photos. Anything that moves lives online, so printed cards include a QR code that takes the recipient to the full version.

Yes. Choose the video option when you sign, allow your browser to use the camera, and you'll get a short countdown before recording starts. You can watch it back and re-record before sending, or upload a clip you already have.

If nothing happens when you press record, it's almost always camera permission — check your browser's address bar for a blocked-camera icon.

Yes, and you don't need an account to do it. The confirmation email we send when you sign contains a link to edit or remove your message.

That link is unique to your message, which is how we know it's you without asking you to sign in — so don't forward it on. Once the organiser has sent the card, or it's gone to print, messages are fixed.

Your name appears with your message so the recipient knows who it's from. If you'd rather not be named, sign off however you like within the message itself.

Where a card is collecting money, you can tick 'Stay anonymous' when you chip in and your name won't be shown on the card. The organiser can still see that a contribution was made, because their totals need to add up.

Your email address is never shown to other people signing the card.

Printed cards start at £6 for a 7×5″ card or £10 for A4, plus £1.85 UK postage. Faster postage options are available at checkout.

We print your design and everyone's messages on quality 280gsm card stock and post it across the UK — either straight to the recipient, or to you with a blank envelope so you can hand it over in person.

Allow about a working day for printing, then your chosen postage on top: Budget is 3–5 working days, Standard 2–3, Express 1–2, and Overnight arrives the next working day. Estimates are for the UK mainland.

If the card is for a particular day, order a few days ahead and pick a faster option if it's tight. You'll get an email with tracking as soon as it's posted.

You can cancel and be refunded while the order is still in quality control — the window where we check your card over before it goes anywhere near a printer.

Once it's been released to the printer it can't be cancelled: printed cards are made to order and personalised with your team's messages. If you need an address changed, tell us as quickly as you can and we'll try to catch it.

If a card arrives damaged, misprinted or not what you ordered, send us a photo and we'll put it right.

When a card reaches its date — or you close it manually — no more messages can be added, and everything already on it stays exactly as it is. You'll get an email summarising it.

From there you can send the card to the recipient, order a printed copy, and download every message as a PDF to keep. Once it's been sent you can also send a thank-you to everyone who signed.

Yes, as long as the card has been open for at least 2 days. That window is there so colleagues have a realistic chance to see the link before it shuts.

After that you can close it whenever you like from the organiser toolbar, and move the date forward or back as often as you need. If you closed it too early and haven't sent it yet, you can reopen it with a new date.

Yes. While a card is still open you can edit the title, description, design, photos and date from the Settings button on the organiser toolbar.

What you can't edit is what other people have written — their messages are theirs. If something inappropriate has been added, tell us and we'll deal with it quickly.

Whip-rounds are coming soon. You'll be able to add a collection to any card so the team chips in alongside their message, and the recipient gets the whole pot together with the card.

The fee will be 1.9% + 20p per contribution, with no withdrawal fees, no tip prompts and no subscription. Contributors will be able to cover the fee so 100% goes to the pot.

Register your interest on our homepage and we'll let you know when it's ready.

All major debit and credit cards, including Visa, Mastercard and American Express, as well as Apple Pay and Google Pay where your device supports them.

Printed card orders already accept the same methods today.

Yes. Payments are processed by a PCI DSS Level 1 certified payment provider — the highest level of certification in the card industry.

Your card details are encrypted in transit and go directly to the processor. They are never stored on Hey Friday's servers, so there is no card data with us to lose.

Yes. Setting a target will be optional, and where you set one contributors see a progress bar showing how close you are. Going past the target is fine — the card keeps accepting contributions until it closes.

You'll also be able to hide the running total from contributors, so people see the card and the messages but not how much has been raised.

As money, by bank transfer to a UK bank account — no gift card and no lock-in to particular shops. There'll be no withdrawal fee either: the pot you see is what gets paid out.

We'll ask for identity verification before any money leaves the platform. It takes a couple of minutes and only needs doing once.

Yes. You'll be able to send the recipient a link when the card closes so they claim the pot themselves, and it goes to their own bank account rather than through you — handy for leaving gifts, where it needn't be a work account.

They'll need a free Hey Friday account to claim it. Alternatively you can redeem it yourself and hand it over however you like.

Printed cards are made to order and personalised with your team's messages. You can cancel and be refunded while an order is still in quality control; once it has gone to the printer it can't be refunded, and as personalised goods printed cards are exempt from the usual 14-day change-of-mind rules.

When whip-rounds launch, a contribution will be a gift and final — non-refundable once made, like putting money into the envelope.

If you think a payment was taken in error — a duplicate charge, for example — email support@heyfriday.co.uk with your receipt and we'll investigate. Where a refund is issued it always goes back to the original payment method, usually within 5–10 working days.

Your email address is kept private. It isn't shown to other people signing the card, and other contributors never see it.

We use it to send your receipt and a link to edit your message, and nothing else. You can unsubscribe from our emails at any time.

We're UK-based and comply with UK GDPR. Your data is stored securely, we never sell personal information, and we don't rent out your colleagues' email addresses.

A card's link is unlisted rather than secret — anyone who has it can open the card, and it isn't indexed by search engines. You can read the full detail in our privacy policy, and you can unsubscribe from any of our emails at any time.